Introduction
This Privacy Policy explains how NovaPlay Canada handles information in connection with NovaPlayCanada.com and enquiries made through the website. The website is designed to provide information about physical gaming and entertainment venues, available amenities, promotions, Nova Rewards, responsible gaming and contact options. It is not an online gambling service and it does not provide online wagering, gaming accounts or real-money online gameplay.
We aim to use personal information in a proportionate and transparent way. The specific privacy rules that apply can depend on where a person is located, the nature of the interaction, and the laws that apply to a participating physical venue. This policy should be read together with the Terms & Conditions and Cookie Policy.
Scope
This policy applies to information collected through this website, including information submitted through the contact form, cookie preference choices and basic technical information generated when a browser interacts with the website. It also describes general practices relevant to requests about Nova Rewards or participating physical locations when those requests begin through the website.
A physical venue may have additional privacy notices, identity-check procedures, loyalty-program terms or security practices that apply on site. Where a venue provides a more specific notice for an in-person activity, that notice should be read together with this policy.
Information We Collect
The information we collect depends on how you use the website. Some information is provided directly by you, while other limited technical information may be created automatically by browsers, servers or optional analytics tools if those tools are enabled and you permit the relevant cookie category.
We seek to limit collection to information that is reasonably connected with website operation, responding to enquiries, maintaining preferences, improving functionality and supporting legitimate venue communications.
Information You Provide
If you use the contact form, you may provide your full name, email address, telephone number, preferred location and message. You may also provide information in the free-text message field. Please avoid including sensitive or unnecessary personal information when a general description of your question is sufficient.
If you ask about Nova Rewards, venue accessibility, promotions or a particular visit, additional details may be requested later where reasonably necessary to understand or respond to your request. Any information collected through a separate venue process may be governed by additional terms or notices.
Automatically Collected Information
When you access the website, standard technical information may be processed to deliver pages securely and reliably. This can include internet protocol information, browser type, device type, general request timestamps, referring pages, requested pages and diagnostic events. Such information is commonly needed for security, troubleshooting, capacity planning and service integrity.
Optional analytics information is used only according to the preferences available through the cookie controls. Where optional analytics are not enabled, the website is designed to continue providing its core informational functions.
Cookies
The website uses essential local storage or similar technologies to remember age-gate confirmation and cookie choices. These controls help the website avoid repeatedly displaying the same required interface and allow you to save privacy preferences.
Optional functional, analytics or marketing categories are presented separately. You can accept all optional categories, reject optional categories, or choose individual preferences through the Cookie Preferences interface. See the Cookie Policy for additional detail.
How We Use Information
We may use information to operate and secure the website, answer enquiries, provide requested venue information, maintain user preferences, troubleshoot technical issues and improve the clarity or usefulness of website content. Information may also be used to keep records of communications where reasonably necessary for customer-service or administrative purposes.
We do not use this website to create online gambling accounts or process gambling deposits or withdrawals. Information submitted through the contact form is intended for communication and venue-information purposes.
Analytics
If analytics cookies are enabled, aggregated or pseudonymous usage information may be used to understand which pages are visited, how navigation performs across device sizes and where technical improvements may be needed. Analytics should be configured to collect only what is reasonably useful for those purposes.
Analytics preferences can be changed through Cookie Preferences. Disabling optional analytics should not prevent access to the public informational content of the website.
Marketing Preferences
If a person separately chooses to receive venue updates or member communications through an eligible Nova Rewards process, those preferences should be managed through the relevant subscription or membership channel. The public website contact form should not be treated as automatic consent to unrelated marketing.
Marketing-cookie controls on this website are optional. Rejecting optional marketing cookies does not prevent use of the core website.
Service Providers
Technical service providers may support hosting, security, website maintenance, email delivery, analytics or similar functions. Where service providers process personal information on behalf of NovaPlay Canada, access should be limited to what is needed for the service and subject to appropriate contractual or operational safeguards.
Some technical services may process information in different jurisdictions. Applicable contractual, security and privacy requirements should be considered when selecting or configuring providers.
Information Sharing
Information may be shared where reasonably necessary with service providers, a participating venue relevant to your enquiry, professional advisers, or authorities where disclosure is required or permitted by applicable law. Information should not be disclosed simply because it may be commercially interesting to another party.
If business operations are reorganized, information may be transferred as part of a legitimate transaction subject to appropriate confidentiality, security and legal requirements.
Data Retention
Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain required business records, resolve disputes, support security, or meet applicable legal obligations. Retention periods can differ depending on the type of information and the context of the interaction.
When information is no longer reasonably required, it should be securely deleted, anonymized or otherwise handled in accordance with applicable requirements and technical capabilities.
Security
Administrative, technical and organizational safeguards should be used to reduce the risk of unauthorized access, disclosure, alteration or loss. No internet-based service can be guaranteed to be completely secure, and users should avoid sending unnecessary sensitive information through general-purpose contact forms.
Security practices may include access controls, secure hosting configuration, software maintenance, backups, logging and staff procedures appropriate to the sensitivity of the information involved.
Privacy Rights
Depending on the laws that apply, you may have rights to request access to personal information, ask that inaccurate information be corrected, withdraw certain consent, object to particular uses, request deletion in some circumstances, or obtain information about how personal information is handled. These rights can be subject to legal exceptions and identity-verification requirements.
To make a privacy-related request, use the contact information at the end of this policy and describe the request with enough detail for it to be understood. Additional information may be required to confirm identity before personal information is disclosed or changed.
Canadian Privacy Considerations
Privacy obligations in Canada can involve federal, provincial or sector-specific requirements depending on the organization, location and activity involved. Because physical venue operations and privacy rules may differ by province or territory, a participating venue may provide additional information relevant to its local operations.
This policy is intended to explain the website-level approach in clear terms rather than replace any rights or obligations that apply under law. Where a specific legal requirement provides a stronger right or different procedure, the applicable requirement takes precedence.
Minors
This website concerns adult gaming venues and is not directed to children. Access to a physical gaming venue is subject to the legal age rules that apply in the relevant province or territory. NovaPlay Canada does not knowingly seek personal information from children through this website for gaming-related purposes.
If information is believed to have been submitted by a person who is not eligible to use an adult gaming information service, the issue can be reported through the contact details below.
Third-Party Links
The website may contain links to external websites, such as mapping infrastructure or information resources. External websites operate under their own privacy policies, terms, cookie settings and security practices. NovaPlay Canada does not control those external practices.
Before submitting personal information to a third-party website, review the privacy information provided by that third party.
Changes to This Policy
This policy may be updated to reflect changes in website features, service providers, privacy practices or applicable requirements. When changes are made, the updated version should be posted on this page with content that reflects the current website experience.
Material changes may also be communicated through an appropriate website notice where useful or required.
Contact
For privacy questions or requests, contact NovaPlay Canada at [email protected] or by telephone at +1 416 555 0172 during office hours, Monday to Friday, 9:00 AM to 6:00 PM.
When contacting us about privacy, provide only the information necessary to identify the issue. Do not send copies of identification documents unless they are specifically requested through an appropriate secure process.